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Shipping & Returns

Shipping Policy

Effective Date: May 28, 2025

At Chemistry, we are committed to delivering your order with care and efficiency. Please review our shipping policy to understand our processes, timelines, and options.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 1–2 business days. Orders placed after 5 PM PT on weekdays or during weekends will be processed on the next business day.Squarespace

  • Cutoff Time: Orders placed after 5 PM PT on Fridays will be processed on the following Monday.

2. Shipping Methods and Delivery Times

Please note: Delivery times and prices re estimates and may vary based on factors such as weather, holidays, and carrier delays.

3. Shipping Carriers

We utilize the following carriers for order fulfillment:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • FedEx

Tracking information will be provided via email once your order has shipped.

4. International Shipping

Currently, we do not offer international shipping.

5. Package Protection

To safeguard your order against potential loss, theft, or damage during transit, we offer optional package protection through Route. This service is available for a small fee at checkout and ensures that you are compensated if your package is lost or damaged.WSJ

Please note: Package protection is optional and not included in the standard shipping cost.

6. Shipping Restrictions

We currently ship to all U.S. addresses, including P.O. Boxes. However, we do not ship to international addresses or certain restricted locations.

Please ensure that your shipping address is accurate to avoid delays or delivery issues.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at [Insert Email Address] within 7 days of the estimated delivery date. We will assist you in filing a claim with the carrier and, if applicable, provide a replacement or refund.

8. Contact Us

For any questions or concerns regarding our shipping policy or your order, please reach out to us:

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