FAQ
Chemistry provides free shipping for most products and shipping locations. However, few shipping address will need buyer to pay for the shipping fee, buyers will see the shipping details when checking out.
Please feel free to contact us if you has any concerns on the shipping cost. Our service email address: support@chemworldwide.com
Effective Date: May 28, 2025
1. Return Eligibility
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most new, unused, and uninstalled items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must meet the following conditions:ultimateautoparts.us+10eForms+10Termly+10
Unused and uninstalled
In original packaging
Accompanied by the original sales receipt or proof of purchase.
Certain items are non-returnable, including:
Electrical parts (e.g., starters, alternators, sensors)
Custom, special order, or non-stock items
Opened chemicals or fluids
Gift cards
2. Return Process
To initiate a return:
Contact our customer service at [Insert Email Address] or [Insert Phone Number] to obtain a Return Merchandise Authorization (RMA) number.
Package the item securely in its original packaging, including all components, manuals, and accessories.
Clearly mark the RMA number on the package and ship it to:
Full Torque Auto Parts[Insert Return Address]
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
3. Refunds and Exchanges
Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item.
Exchanges will be processed upon receipt of the returned item and subject to product availability.
Restocking Fee: A 10% restocking fee may apply to returns received after 30 days but within 60 days.
Store Credit: Returns received after 60 days but within 90 days will be issued as store credit, less any applicable restocking fees.
No Returns: Returns will not be accepted after 90 days from the original purchase date.
4. Core Returns
If your purchase included a core charge (e.g., for alternators, starters), you may be eligible for a core refund upon returning the used part. To qualify:
Return the used core in its original packaging.
Ensure the core is drained of all fluids and properly sealed to prevent leaks.
Include the original sales receipt or proof of purchase.
Core returns must be made within 30 days of the original purchase date.
5. Warranty Returns
Warranty claims are handled as exchanges only. To initiate a warranty return:
Contact customer service to obtain an RMA number.
Provide the original sales receipt or proof of purchase.
Ensure the item is in its original condition and packaging.
Warranties do not cover damage caused by misuse, improper installation, or unauthorized modifications.
6. Contact Information
For questions or assistance with returns:
Email: support@fulltorquela.com
Phone: 323-542-3420